ScorchByteSTUDIOS

◆ Help center ◆

How can we help?

Answers to common questions are below. If you can't find what you need, write to us directly; we usually reply within 1–2 business days.

◆ FAQ ◆

Frequently asked questions

Can I play offline?

No. Anvil Legends is an online game; leaderboards, ranked battles, chat and purchases need an internet connection. If the connection drops the game pauses and resumes where it left off when you're back online.

Will I lose my progress if I change phones?

If you're signed in to Google Play Games, a backup of your save is written to your Google Play Games account. Sign in with the same Google account on your new device and your progress comes back.

The gems I bought didn't arrive.

First close the game completely and reopen it; pending purchases are processed again on launch. If they still haven't arrived, send us the order number from your Google Play receipt (it starts with GPA.) and your in-game name.

Can I get a refund?

Payments are handled by Google Play, so refund requests go through Google Play under its refund policy. We never receive your payment details.

Can I change my character name?

Yes. You can change your name from the profile window for a small gem fee. Names are 2–12 characters and may contain only letters, numbers and underscores.

How do I change the language?

Use the Language option in the Settings tab of the profile window. Turkish, English, German, Russian and Arabic are supported.

Someone is being abusive in chat.

Tap the message and choose Report or Block. Our team reviews reports, and accounts that break the rules may be removed from chat or the game.

My account was suspended. What can I do?

The suspension screen shows the reason. If you think it's a mistake, email us with your in-game name and tag (Name#1234); we review every appeal individually.

Is the game on iPhone?

For now it's Android only, via Google Play. Follow our announcements for new platforms.

What should I include in a bug report?

Your phone model, Android version, game version (shown on the app's Google Play page), in-game name, what you did and what happened. A screenshot or short screen recording speeds things up a lot.

◆ Contact ◆

Write to us

One address for support, feedback, partnerships and press. Please include your in-game name and tag (Name#1234) if you can.

anvillegends.support@gmail.com
Send email

Our team will never ask for your password, payment details or verification codes.